We aim to dispatch your order within 1 working day, however there may be times when this takes slightly longer (such as special orders, large orders or calibrate-before-dispatch products). We will let you know if this is the case. Any item available to purchase via the web-shop is in-stock unless otherwise stated.
Unless otherwise stated, all UK orders are sent via Royal Mail (First Class). High value items and large orders will typically sent via next-day courier.
Typically these orders take 1-3 days.
Unless otherwise stated, all international orders are sent Royal Mail (International Tracked & Signed) or Royal Mail (International Signed). Again, high value items and large orders maybe sent via courier. Please contact us if there are any special requirements.
International orders may be subject to customs clearance delays.
These orders may take 4-14 days to arrive. If this is an issue, please contact us to discuss expedited courier delivery.
You are responsible for any tariffs, duty, VAT, customs fees, brokerage & handling fees incurred by importing these goods. Please check your local regulations prior to ordering, we will not refund orders that have failed to be delivered due to non-payment of these fees. Any customs forms will reflect the nature of the products within your order and the value of the goods. We aim to be fully compliant with UK export rules and regulations.
VAT (value added tax)
Due to the mix of UK and international customers all the items in our web-shop are displayed exclusive of VAT. VAT is added at the checkout stage if appropriate.
At present we do not have a mechanism for excepting EU customers from VAT, if you are an EU customer with a valid VAT/TVA number and wish to be exempted from VAT (rather than claim it back through your local revenue service), please contact us directly to place your order. We cannot refund the VAT once your order has been placed via our web-shop.
We do not charge VAT to customers outside the EU.
VAT number: GB 406 294 992
EORI (Economic Operator Registration and Identification) number: GB406294992000