Returns

This page covers three situations: your statutory right to cancel as a consumer, returns of unwanted goods, and items that are faulty or damaged. Business (B2B) purchases are handled under Terms. Always request a return authorisation before sending anything back - email support@electron.plus with your order reference; returns sent without an authorisation can't be processed and may be refused.

Consumer right to cancel (UK / EU)

If you bought as a consumer under a distance contract, you may cancel within 14 days of receiving the goods under the Consumer Contracts Regulations, for any reason. Tell us within that period, then return the instrument within 14 days of telling us. We refund the price plus the standard outbound delivery cost within 14 days of receiving the goods back (or proof you've sent them). You are responsible for the cost of return shipping.

You may inspect an instrument as you would in a shop. If its value is reduced by handling beyond what's necessary to check it - for example it has been wired into a test setup, soldered to, powered beyond a basic functional check, or its calibration seal/state has been disturbed - we may deduct an amount reflecting that reduction from your refund. Nothing here limits your statutory rights under the Consumer Rights Act 2015.

Model cancellation form

To cancel, you can email us in any clear terms, or use this form (from Schedule 3 of the Consumer Contracts Regulations 2013) - copy it into an email to support@electron.plus:

To Electron Plus Instruments Limited, Unit 8 Manor Farm Business Centre, Stutton, Suffolk, IP9 2TD, United Kingdom (support@electron.plus):
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s), Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper), Date
[*] Delete as appropriate

Returns of unwanted goods

Outside the consumer cancellation right above - for example business customers, or consumers after the 14-day window - we accept returns of unwanted, unmodified instruments within 14 days of delivery, at our discretion, provided the item is in as-new, resaleable condition with no signs of use beyond a basic functional check, complete with all accessories, cables and documentation, in its original packaging, and accompanied by proof of purchase and a return authorisation number. We do not charge a restocking fee. Return shipping is the customer's responsibility.

We can't accept returns of:

• instruments that have been used, soldered to, modified, or whose calibration state has been altered, except where faulty;
• activated software licences, firmware unlocks or downloaded software;
• consumables (calibration tokens, blank PCBs, adapters) once opened;
• custom, build-to-order or specially-configured items.

Faulty or damaged on arrival

If your instrument arrives faulty, dead-on-arrival, or damaged in transit, contact support@electron.plus within 30 days of delivery. We'll arrange a repair, replacement or full refund - including return shipping - at no cost to you. Faults that appear later are handled under Warranty.

Calibration disputes

If a calibration certificate's measurements appear to disagree with your reference equipment, contact support with the details and your reference's own traceability. We'll review the certificate and re-test the instrument free of charge, and recalibrate or replace it if we confirm an error on our part.

Recycling your old equipment (WEEE)

Electron Plus Instruments Limited is registered as a producer of electrical and electronic equipment with the Environment Agency, WEEE producer registration number WEE/MM7028AA. Our instruments carry the crossed-out wheeled-bin symbol - don't dispose of them in household waste. When you buy a new instrument from us, we offer free take-back of your old equivalent equipment (like-for-like): email support@electron.plus within 28 days of purchase and we'll tell you how to send it to us for correct treatment and recycling. You can also use your local authority's electrical-waste recycling facilities.

Bought through a distributor?

If you bought from one of our distributors, please arrange returns and warranty claims through them, as their terms apply to your purchase. See Where to buy.

How to return an item

• Email support@electron.plus with your order reference and the reason for return.
• We issue a return authorisation number and the return address.
• Pack the instrument in its original packaging (and any anti-static protection) and mark the authorisation number clearly on the outside.
• Ship it tracked and adequately insured - you are responsible for the goods until they reach us.
• We inspect on receipt and process the refund, replacement or repair, and email to confirm.