Contact support
Tell us what you are seeing and we will get back to you, usually within one working day. Fields marked * are required.
Help topics
Documentation
Datasheets, user manuals and quick-start guides for every instrument.
Manuals
Full instrument manuals you can read online or print.
Software & firmware
EPIC application releases, instrument firmware, USB drivers and sample code.
Warranty
What is covered, for how long, and how to make a claim.
Returns
How to return an instrument and what to expect.
Register your instrument
Register a new instrument to keep its calibration and warranty on record.
Talk to us
- Technical support
- support@electron.plus
- Sales
- sales@electron.plus
- Post
- United Kingdom (postal address available on request)
Complaints. If something has gone wrong, email support@electron.plus with your order reference and "complaint" in the subject - we acknowledge within 2 working days and aim to resolve within 14. If you're not satisfied with our answer you can escalate to the managing director at the same address, and UK consumers can also contact their local Trading Standards or Citizens Advice.